By ordering through alt-tickets you have agreed to comply with the rules and regulations of the individual venue. Please refer to the venue’s policies for further details.

Tickets are non refundable unless a show is cancelled or postponed. In the event of cancellation we will do our best to contact all customers, however it is the responsibility of the customer to ascertain performance details and to check the event is going ahead as scheduled.

Venue management reserve the right to refuse admission and customers maybe subject to a search on entry. Refunds are not available for customers who have been either refused entry or ejected from a venue for failing to comply with regulations.

Alt-tickets cannot be held responsible for lost or stolen tickets. Tickets cannot be re-issued in such a circumstance.

All advertised bills may be subject to change with out prior warning; refunds are not available for changes to supporting acts.

Please check the age restrictions applied to a show and take valid ID if required. Valid forms of ID are Passport, Driver License and Portman prove it cards. Not providing the correct ID may result admission being refused and without a refund.

Please note that tickets ordered 7 days prior to an event will automatically be held for collection at the venue. Postage and packaging costs are still charged. We do not post tickets outside of the UK or to university halls of residence.