Frequently Asked Questions

Who are Alt-tickets?

Alt-tickets form part of the DHP Group, who bring to you award winning venues such as Rock City, Rescue Rooms, Stealth Club, The Bodega & The Thekla. Established in 1980, we sell primarily for DHP events and venues, but are ever expanding to include festivals and shows across the UK.

How can I tell if my booking went through OK?

You'll get on screen confirmation with a unique reference number. We will also send a confirmation email to the address you provide. This is pretty much instant. If you don't receive your email, please see below...

I haven't received my confirmation email, what do I do now?

It happens sometimes. The major ISPs (Internet Service Providers), and web-based email providers such as Hotmail, work very hard to save us all from torrents of spam. Unfortunately this means that they don't always handle legitimate, automated emails correctly. If you don't see your confirmation email in your inbox, first check that it hasn't been filtered into a spam or junk email folder. If it has, you can usually tell your email client not to do it again!

If you can't see it anywhere after about 5 or 10 minutes, please let us know, quoting the reference number from your on screen confirmation. We can easily resend your confirmation so that it will come through to you.

Why is my order not going through?

If after entering your details and clicking "Buy Tickets" you are returned to the order form, scroll down to see what has happened. You may have just missed something out or entered it incorrectly. There is no need to start your booking again from scratch, just check all the details you have entered carefully, then submit your order again. We have compiled a check list below of the most common reasons why orders fail, in most cases it will be for one of the reasons below.

The address you provide MUST be the address that your CARD is registered to (ie the address where statements are sent), including the full postcode where applicable. If you have recently moved, or are a student with a term time and home address, please consider where the card itself is currently registered.

If you have a UK postcode beginning "CR0" or ending "0XX", please note that the "0" in either case should be entered as a zero, rather than the letter "O".

If your order is being rejected on postcode, please DON'T submit the same postcode over and over again - this won't work! You will need to contact your card issuer to ensure that they have your postcode recorded correctly. Sometimes card issuers hold incorrect or out of date details (20 years out of date is the record so far).

If your card has a start date or valid from date, or an issue number, please enter these as they are required for some types of card.

If you are using a wheel mouse, please check that the expiry date and start date are correct before you click the button, as these can inadvertently be altered when scrolling down with the wheel.

Please double check the CVS number (the last 3 digits from the signature strip on the back). This is typically changed when a new card is issued, so if you have recently received a new card please check that you are entering the correct number.

If you are still having problems and can't see why, please contact us and we will try to help.

When will I receive my tickets?

Tickets are usually dispatched 30 days prior to the show however this may vary from time to time. If you haven't received your tickets 10 days prior to an event, please let us know and we will chase it up for you.

All tickets are sent by Royal Mail standard delivery. Some events may require Special Delivery in particular high value orders such as festival tickets, this will be indicated during your booking. If you are not at home when Special Delivery tickets arrive, you will be left a card and can normally pick them up from your local sorting office.

I want to book for something this week! Will you post my tickets?

Tickets are automatically held for box office collection 7 days prior to the concert, this means you will pick up your order from the venue’s reception.

I live outside the UK, will you post my tickets?

Unfortunately we do not post tickets outside of the UK and so your order would be held for box office collection instead. If this poses a problem then do contact us at boxoffice@alt-tickets.co.uk and we will do our best to accommodate you.

How do I contact Alt-tickets customer services?

Contact us at:
boxoffice@alt-tickets.co.uk General enquiries
rachel@alt-tickets.co.uk Assistant Manager
kim@alt-tickets.co.uk Manager

How do I collect my tickets from the venue? Can someone else pick them up for me?

Tickets requested for box office collection will be available from the venue reception or collection office on opening of the doors. To collect tickets you will need to quote the card holder’s name alongside the booking reference provided at the time of booking.

For all DHP venues someone else may collect tickets on your behalf, i.e. your son or daughter, providing you pass to them your full booking details. Please note other venue policies may vary, please refer to the individual venue for details.

How do I get my tickets sent to a new or different address?

Please contact us and let us know of any changes you need to make to your mailing address, boxoffice@alt-tickets.co.uk.

What are your terms and conditions? Can I see them?

Yes, they're all here.

What credit or debit cards do you accept?

We take Visa, Visa Debit, Electron, MasterCard, Maestro, Solo and JCB cards. Sorry, we can’t accept Amex or Diners.

Can I pay by any other method?

Yes. You can send in a postal order, or if you live local to Nottingham why not pop into our box office and purchase tickets over the counter with cash. Our box office is open 9am – 6pm, Monday to Saturday, visit us at, 8 Talbot Street, Nottingham, NG1 5GG.

Why do you charge a booking fee?

The face value of a ticket is always passed onto the event promoter, a booking fee however is charged on top of the face value to cover our over head costs. Whilst we have to charge a fee in order to operate our business, you can be assured we are very competitive with some of the lowest fees among the mine field of ticket agents.

What do Alt-tickets do to combat fraud?

Obviously we're not going to give away all the details here! Suffice to say that we are using state of the art technology to protect us, and you, from fraud. Sometimes we will ask customers to provide us with additional information to confirm that they have authorised a ticket purchase. Please don't be offended if this happens.

Is your site secure?

Yes, we use 128-bit SSL encryption, the highest standard in common use. We use a Thawte Digital Certificate, and our order form carries the Thawte Trusted Site Seal, which you can click on for visible, real-time assurance that our site is protected by one of the most trusted digital certificate providers on the Web.